You may cancel your order anytime before the order processing has started. After the order processing has started, you may still be able to cancel your order – you should contact the shop manager directly as soon as you can.
Our Return policy lasts for 7 days after the delivery of the product. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a return or exchange.
Within those 7 days, you may return the item for any reason. However, a full refund is issued only if the item you received was incorrect, defective, or damaged. Please include a product opening video as proof of claim.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items are:
– Gift cards
– Downloadable software products
– Some health and personal care items
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send email to the email address provided on the shop page and send your item to the address provided on the shop page
To return your product, you should contact the shop manager and send your item to the address provided by the shop manager.
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund (unless otherwise mentioned in the shop policy, or agreed by the shop owner, or the item you received was incorrect, defective, or damaged).
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Cancellation Refund: For the cancellation done within 24 Hrs, a full refund will be credited to the method of Payment. For the cancellation after 24 Hrs., a refund will be issued as wallet money that can be used for future purchases.
Return-Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular-priced items may fully be refunded, unfortunately, sale items may only be refunded partially.